Editor : TDM.
From the vision of a brave founder to the AI innovation of the future: TDM presents the new KIM platform V2 for the first time at the Hannover Messe
When Barbara Klug founded TDM in 1983, she was told that her idea had no future. Over 40 years later, the company, which it has built, is one of the most experienced contact center service providers in Germany – and at the Hannover Messe 2026, shows how the future of customer service looks today.
With the premiere of the new KIM Platform V2, the family-run company from Sarstedt will be presenting its latest generation of intelligent customer communication live for the first time and thus the bridge between traditional service competence and the most modern artificial intelligence.
The platform not only automates routine requests, but recognizes in real time when human support is required and seamlessly transfers to an expert. This intelligent change between technology and humans makes TDM the difference between automation and real service quality.
"My mother Barbara Klug has founded TDM with the conviction that good customer service is always made by people for people. To this day, we continue to bear this idea – only with the possibilities of modern technology. With KIM we do not provide a distance to the customer, but free spaces for better service."
– Dietmar Klug, Managing Director of TDM
Visitors do not expect an ordinary product presentation at the stand, but a live demonstration to join and listen:
The new KIM platform can be tested on site and experienced in real conversation simulations.
The new KIM platform V2 includes:
• Real-time AI and automated dialogue management
• Seamless handover between AI and man
• Support for service and sales processes
• GDPR-compliant processing
• 100 % Made in Germany
With its new solution, TDM shows how companies can already optimize more than 50 percent of their service costs today – without loss of quality and without losing customer satisfaction.
Editor: TDM.
Photo series: TDM .
All recordings: TDM .
